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Hyperlinks are not working in Outlook? How to make links open again in Outlook 2016, 2013, 2010 and lower?

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Email Hyperlinks Not Working in Outlook 2013, 2010

MS Outlook is one of the best Communication platforms for an organization. We are so much indulged in it that we may use to avoid some of the useful features too like Email Hyperlinks not working in Outlook. We all send emails including hyperlinks, to make it easier for the receiver to just click on it and view the output directly because it is very much convenient to open hyperlinks in a web browser automatically.

Here in this blog, we will solve the issue behind the error saying can’t open hyperlinks in Outlook 2016, 2013, 2010 and lower. We will discuss the reason and solutions to resolve the issue email hyperlinks not working in Outlook.

Why one can’t open hyperlinks in Outlook?

After doing so much analysis we came into consideration that due to some certain activities it may break links from the emails in Outlook because of which you can’t open hyperlinks in Outlook 2016,2013, 2010 and lower. Let us see what all are they!

  • Installing new update of Windows
  • Install or Uninstall browser
  • Installing add-on without checking
  • Installing various plugging and add-ins
  • Unknowingly installing the disk cleaner

Important Note:- Microsoft Outlook provides one global setting for junk mails which is active by default to disables the hyperlinks. You may have noticed when you have clicked on hyperlinks that the hyperlinked has been converted into plain text and links are disabled. You can resolve these issues by dragging the email from junk email folder to the inbox directly. Let us see some more easy methods to resolve this issue suggested in Microsoft Support.

Method1:- Easy Fix

This can be done automatically just by visiting Microsoft support Site and hit the download button. Just run and open and follow the steps in an easy fix wizard. To make it more convenient for you, we are pasting a link here, just visit the page and get the easy solution to fix the problem of Email hyperlinks not working in outlook 2016,2013, 2010 and lower.

Method2:- Reset Internet Explorer settings

  • Open IE
  • Click Tools from Menu
  • Select Internet Options
  • Select Program tab
  • Go to Make Default
  • Click OK
  • Now you can test a hyperlink in Outlook to see if the web page opens in Internet Explorer.

Method 3:- Export/ Import the Registry Key


  • Select a computer which is not having the “hyperlinks not working in Outlook” issue
  • Go to Start and Run
  • In Open Box type regedit and select OK
  • Now locate and Click on the following key ie, HKEY_LOCAL_MACHINESoftwareClasseshtmlfileshellopencommand
  • Now go to File Menu, Select Export
  • Now locate the destination where the files will have to be saved.
  • Give any unique name and do Save the file
  • Exit


  • Copy the key which is exported to your system desktop
  • Double-click the .reg file
  • You will get confirmation message, Select Yes or OK


Now you have to verify the String Value “HKEY_LOCAL_MACHINESoftwareClasseshtmlfileshellopencommand” to be as HTML file

  • Go to Start>Run
  • Open and type regedit and then Select OK
  • Locate and click the string again
  • Make it clear that the string value is in HTML file format if not then right click(default)
  • Select Modify
  • Go to value data box and type HTML file
  • Select OK
  • Exit

Coming back to FireFox

After getting your Email hyperlinks not working in Outlook  issue resolved you will find that Outlook links are getting open in Internet Explorer. You can change it to your default browser to FireFox. How? Check it out

Set Firefox browser to be default browser,

  • Open Firefox
  • Go to Tools from Menu
  • Select Options
  • Click Advanced
  • Click on “Make Firefox the default browser” button.


Method 4:- Using SysInfo PST Recovery Software

Outlook PST Repair tool is the complete user-friendly software to which any computer novice can use it without having the technical background. It is smartly fused with recovery algorithm that it recovers and repairs any corrupt, damaged and inaccessible PST files with a single shot. It comprises of many interesting features including quick scanning, smart preview, auto search, multiple saving options, log file generation, 100% Compatibility with Windows OS etc. It is available online as a free demo version by which you can analyze the software working and its functionality. Free demo version of PST Recovery tool is same as the licensed version but there is only one limitation that you cannot save the file. To work freely you can purchase the licensed version of the software and make yourself fully comfortable and work with it effortlessly.

Hope these simple and smart methods will be helpful to you in solving the error!

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